Privacy Policy of LUMINA AI Chatbot
Introduction
LUMINA AI is committed to protecting your privacy. This Privacy Policy outlines how we collect, use and share information about you when using the services provided by our chatbots.
1. Collection of Information
Conversation logs: During a conversation with one of LUMINA AI's chatbots, we may record the following data:
- Input messages sent by Users to the chatbot.
- Responses generated by the chatbot.
- Timestamps of each message exchange.
- User ID (unique identifier) assigned to every user for tracking purposes.
2. Purpose of Data Collection
LUMINA AI uses the collected data for:
- Improving Services: The collected data enables us to improve our chatbots' performance, provide better customer support and identify areas for improvement in their functionality.
- Security: We use collected data to detect and prevent spamming, abuse or other malicious activities on our platform.
3. Protection of User Data
LUMINA AI takes appropriate technical and organisational measures to ensure the security, integrity and privacy of your data. We will not store or process any information outside of a European Union country.
4. Disclosure of User Data
We do not sell, trade or rent your personal information for any commercial purposes. However, we may be compelled to disclose your data in the following situations:
- Laws: We will share your information if required by law or if we believe it necessary to protect our rights.
5. Access and Correction
You have the right to request access, rectification, erasure or restriction of processing your personal data. Please contact us at contact email if you want to exercise any of these rights.
6. Cookies Policy
LUMINA AI uses cookies:
- Cookie Types: We use different types of cookies including:
- Session Cookies: These cookies are used for the duration of a browsing session only and expire as soon as you close your browser or log out from our website.
- Persistent Cookies: These cookies remain on your device until they expire or are manually deleted.
- Cookie Purposes: We use cookies to:
- Identify Users during conversations.
- Analyse user behaviour.
- Improve User Experience.
7. Changes to This Policy
We reserve the right to modify this Privacy Policy at any time without notice. Any changes will be effective immediately upon posting on our website. If we make significant changes, we will notify you through a prominent notification on our platform or via email.
