LUMINA AI LLC Privacy Policy

LUMINA AI LLC is a software solutions company registered and operating in the Republic of Georgia. We provide custom software development, website development, AI agents, AI integrations, automation solutions, software products, consulting, and related digital services. This Privacy Policy applies to personal information processed by LUMINA AI LLC through https://lumina-ai.co/, our software products and applications, communications with us, and other Services that reference this Privacy Policy.

Depending on how you interact with LUMINA AI LLC, we may collect different categories of personal information. Information you provide directly may include: name; email address; telephone number; company or business name; job title or role; project requirements and descriptions; messages and other communications; billing and payment-related information; account credentials and account information; and any other information you voluntarily provide to us. When you submit a project inquiry, we may also collect information about the software, website, AI agent, automation, or other technology solution you are interested in building.

When you visit our websites or use certain Services, some technical information may be collected automatically. This may include: IP address; browser type and version; device type; operating system; language preferences; referring website or page; pages visited; date and time of visits; interaction information; and technical diagnostic information. We may use this information to operate, secure, maintain, analyze, and improve our websites and Services.

Our websites and Services may use cookies, local storage, pixels, or similar technologies. These technologies may be used to remember preferences, maintain sessions, understand how visitors use our websites, improve functionality, maintain security, and measure website performance. Some third-party services integrated into our websites may also place cookies or collect similar information. Where required by applicable law, we will request consent before using non-essential cookies or similar technologies. You can manage or disable cookies through your browser settings, although doing so may affect certain website functionality.

We may use personal information for purposes including: providing and operating our Services; responding to inquiries and support requests; preparing quotations and project proposals; communicating with customers and prospective customers; creating and managing customer accounts; processing payments and subscriptions; delivering custom software, websites, AI agents, and other projects; providing technical support and maintenance; monitoring and improving performance and reliability; protecting the security of our systems; detecting and preventing fraud, abuse, and unauthorized access; complying with legal and regulatory obligations; and communicating information about our Services where permitted by applicable law.

Where applicable law requires a legal basis for processing personal information, LUMINA AI LLC may rely on one or more of the following legal bases: performance of a contract or taking steps at your request before entering into a contract; your consent; compliance with legal obligations; our legitimate interests, provided those interests do not override your applicable rights and interests; and other lawful grounds permitted by applicable law. Where we rely on consent, you may withdraw that consent where permitted by applicable law.

When you engage LUMINA AI LLC for a software, website, AI agent, automation, or other technology project, we may process information necessary to understand and deliver the project. This may include business information, project requirements, technical documentation, credentials or access information, customer-provided content, communications, files, and other information necessary to perform the agreed Services. We will use such information only as reasonably necessary to provide the applicable Services and fulfill our contractual and legal obligations.

Some LUMINA AI Services may use artificial intelligence, machine learning models, third-party AI APIs, or other automated technologies. Depending on the Service, information submitted to an AI agent may be processed by LUMINA AI LLC and by third-party technology providers required to operate the AI functionality. Customers using LUMINA AI AI agents or AI-powered software are responsible for determining what personal information their users or customers submit to those systems and for ensuring that their own use of such information complies with applicable privacy and data protection laws. Where a customer uses LUMINA AI technology to process personal information on behalf of its own customers or users, the customer may have additional responsibilities as a data controller or equivalent entity under applicable law.

We may use trusted third-party service providers to operate and support our Services. These providers may include hosting and cloud infrastructure providers, payment processors, email providers, analytics providers, AI and machine-learning providers, communication services, database providers, security providers, domain providers, and other technology vendors. These providers may process personal information on our behalf or as necessary to provide their services. We seek to use providers that apply appropriate security and privacy measures and require appropriate handling of personal information where applicable.

When you purchase a Service or subscription, payment information may be processed by third-party payment providers. LUMINA AI LLC generally does not need to store complete payment card information when payment processing is handled by a specialized payment provider. Payment providers may collect and process payment information according to their own privacy policies and terms.

We may disclose personal information where reasonably necessary to provide our Services or operate our business. Information may be shared with: service providers and contractors supporting our business; cloud and hosting providers; payment processors; AI and technology providers; professional advisors such as lawyers, accountants, or auditors; governmental authorities where required by law; and other parties where you have provided authorization or where disclosure is otherwise legally permitted. We do not sell personal information as a business model.

Some of our service providers, infrastructure providers, or technology partners may operate outside the Republic of Georgia. As a result, personal information may be processed or stored in countries other than the country in which you are located. Where applicable law imposes requirements on international transfers of personal information, we will take reasonable steps to ensure that such transfers are conducted using an appropriate legal basis and appropriate safeguards.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing Services, maintaining business and financial records, resolving disputes, enforcing agreements, maintaining security, and complying with legal obligations. Retention periods may vary depending on the type of information and the reason it was collected. When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal or technical requirements.

LUMINA AI LLC takes reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, loss, misuse, or destruction. Security measures may include access controls, authentication mechanisms, encryption where appropriate, secure hosting infrastructure, monitoring, backups, and other technical safeguards. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Depending on applicable law and your circumstances, you may have rights relating to your personal information, which may include: the right to request access to personal information we hold about you; the right to request correction of inaccurate or incomplete information; the right to request deletion of personal information where legally applicable; the right to request restriction of certain processing; the right to object to certain processing; the right to withdraw consent where processing is based on consent; the right to receive certain personal information in a portable format where applicable; and the right to lodge a complaint with a competent data protection authority where applicable. These rights are subject to applicable legal limitations and exceptions.

To exercise an applicable privacy right or ask a privacy-related question, contact LUMINA AI LLC using the contact information provided below. We may need to verify your identity before processing certain requests to protect personal information from unauthorized disclosure. We will respond to valid requests within the period required by applicable law.

Our Services are generally intended for businesses, professionals, and other users who are legally able to enter into agreements. We do not knowingly collect personal information from children where doing so would violate applicable law. If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review and take appropriate action.

When LUMINA AI LLC develops or operates a website, application, AI agent, or other digital product for a customer, the customer may independently determine how personal information is collected and used through that product. Unless otherwise agreed, the customer is responsible for providing appropriate privacy notices, obtaining required consents, establishing lawful processing practices, and complying with privacy and data protection laws applicable to their business and users. Where LUMINA AI LLC processes personal information on behalf of a customer, the parties may enter into additional data processing or contractual arrangements where required.

Our websites and Services may contain links to third-party websites, applications, or services. LUMINA AI LLC is not responsible for the privacy practices, security, or content of third-party websites or services. We encourage you to review the privacy policies of third parties before providing them with personal information.

If LUMINA AI LLC is involved in a merger, acquisition, restructuring, sale of assets, financing, or similar business transaction, personal information may be transferred as part of that transaction where legally permitted. Any such transfer will remain subject to applicable privacy and data protection requirements.

We may update this Privacy Policy from time to time to reflect changes to our Services, business practices, technology, or legal requirements. The updated version will be published on our website with a revised effective date. Where required by applicable law, we may provide additional notice or obtain consent for material changes. We encourage you to periodically review this Privacy Policy.

If you have questions about this Privacy Policy, wish to exercise a privacy right, or have concerns about how your personal information is processed, please contact LUMINA AI LLC. LUMINA AI LLC Republic of Georgia Website: https://lumina-ai.co/ Email: hello@lumina-ai.co