LUMINA AI LLC Terms of Service

LUMINA AI LLC ('LUMINA AI LLC', 'we', 'us', or 'our') is a software solutions company based in the Republic of Georgia. We provide software development and technology services, which may include custom website development, web applications, software development, AI agents, AI integrations, automation solutions, consulting, maintenance, hosting-related services, and other digital products or services agreed with a customer. Specific projects, deliverables, prices, deadlines, technical requirements, and other project conditions may be agreed separately between LUMINA AI LLC and the customer.

The exact scope of Services depends on the product or project purchased by the customer. For custom development projects, the agreed scope may include requirements, features, technologies, integrations, designs, deliverables, milestones, deadlines, revisions, and other specifications communicated through a written proposal, quotation, project agreement, order, invoice, or other written communication accepted by both parties. Services not expressly included in the agreed scope may require additional fees and may be subject to a separate agreement.

Customers may contact LUMINA AI LLC to request information, quotations, consultations, websites, software, AI agents, automation solutions, or other technology services. Submitting an inquiry does not create an obligation for LUMINA AI LLC to accept the project or provide the requested Services. Before work begins on a custom project, LUMINA AI LLC may provide a quotation, proposal, statement of work, project specification, invoice, or other written confirmation describing the agreed scope and commercial terms. A project becomes binding when the customer accepts the applicable proposal or agreement and, where required, makes the requested payment or deposit.

Customers are responsible for providing accurate, complete, and timely information necessary for the provision of the Services. Customers are responsible for: providing required content, materials, credentials, access, specifications, and feedback; ensuring that content and materials supplied to LUMINA AI LLC may legally be used for the project; reviewing deliverables and providing timely feedback; ensuring that their use of the resulting software or website complies with applicable laws; maintaining appropriate access credentials and account security; and informing LUMINA AI LLC of any relevant technical, legal, or business requirements. Delays caused by missing information, delayed approvals, unavailable access, or other customer-side dependencies may affect project timelines.

Prices for Services are communicated through the applicable pricing page, quotation, proposal, invoice, subscription plan, or project agreement. Unless otherwise agreed in writing, all amounts are stated in the currency specified at the time of purchase and are exclusive of any taxes, duties, bank charges, or other governmental charges that may apply. For custom projects, LUMINA AI LLC may require an upfront deposit or milestone payment before beginning work. For recurring software products or subscriptions, customers may be charged according to the applicable subscription plan and billing period. The customer is responsible for providing valid payment information and paying all amounts when due.

Certain LUMINA AI products and services may be offered through recurring subscriptions. Subscription fees, billing periods, included features, usage limits, and other applicable conditions are presented to the customer before purchase. Unless otherwise stated, subscriptions automatically renew for the applicable billing period until cancelled. Customers may cancel recurring subscriptions according to the cancellation process provided for the applicable Service. Cancellation generally prevents future renewals but does not automatically entitle the customer to a refund for a billing period that has already started.

Refund eligibility depends on the nature of the Service and the applicable agreement, order, subscription, or project terms. For custom development projects, payments for work already completed, committed resources, third-party costs, or delivered milestones may be non-refundable unless otherwise agreed in writing or required by applicable law. For subscriptions, cancellation generally takes effect at the end of the current paid billing period unless a different arrangement is expressly agreed. Nothing in these Terms limits any mandatory consumer rights or other rights that cannot lawfully be excluded under applicable law.

For custom software projects, LUMINA AI LLC will make reasonable efforts to develop the agreed deliverables according to the agreed specifications. Software development involves technical dependencies and may require changes during development. Requests that materially expand the agreed scope may be treated as additional work and may result in additional fees or changes to the delivery schedule. Unless expressly included in the project agreement, ongoing maintenance, hosting, third-party service fees, future feature development, content creation, and post-delivery support are not automatically included in the original project price.

Where LUMINA AI LLC develops a website or digital product, the customer is responsible for providing or approving the content, branding, business information, images, text, legal notices, and other materials used on the website unless content creation is expressly included in the agreed Services. The customer is responsible for ensuring that business-specific legal requirements, privacy notices, cookie notices, terms, licenses, and other regulatory requirements applicable to their website or business are properly addressed.

LUMINA AI LLC may provide AI agents, AI assistants, automation systems, and other AI-powered Services. AI-generated outputs may be inaccurate, incomplete, outdated, or unsuitable for a particular purpose. Customers are responsible for reviewing important outputs and should not rely exclusively on AI-generated information for legal, medical, financial, safety-critical, or other high-risk decisions. AI Services may depend on third-party artificial intelligence models, APIs, hosting providers, or other technology providers. Availability and performance may therefore depend on services outside the direct control of LUMINA AI LLC. Customers are responsible for ensuring that information submitted to AI systems through their use of the Services is lawful and that they have the necessary rights and permissions to provide such information.

Our Services may integrate with or depend on third-party services, including hosting providers, payment processors, AI providers, analytics services, communication platforms, domain registrars, cloud infrastructure, APIs, and other external technologies. LUMINA AI LLC is not responsible for interruptions, changes, failures, pricing changes, security incidents, or other issues caused by third-party services that are outside our reasonable control. Third-party services may be subject to their own terms, privacy policies, and fees.

Unless otherwise agreed in writing, LUMINA AI LLC retains ownership of its pre-existing software, source code, frameworks, libraries, tools, templates, methods, know-how, systems, reusable components, and other intellectual property used to provide the Services. For custom projects, ownership or licensing of project-specific deliverables will be determined by the applicable project agreement or written arrangement between the parties. Unless expressly transferred to the customer, LUMINA AI LLC retains all rights in reusable components, general-purpose code, development tools, frameworks, methodologies, and underlying technology. Customers retain ownership of content, trademarks, logos, and other materials they provide to LUMINA AI LLC, subject to the rights necessary for LUMINA AI LLC to provide the Services.

Customers grant LUMINA AI LLC a limited, non-exclusive license to use, reproduce, process, transmit, store, and modify customer-provided content to the extent reasonably necessary to provide, maintain, test, support, and improve the Services. Customers represent that they have the necessary rights, permissions, and legal authority to provide such content and authorize LUMINA AI LLC to process it for the agreed purposes.

Each party may receive confidential information belonging to the other party in connection with the Services. Each party agrees to use reasonable measures to protect confidential information and not disclose it to third parties except where disclosure is necessary to provide the Services, required by law, or otherwise authorized by the other party. Confidential information does not include information that is publicly available, independently developed, lawfully obtained from another source, or becomes public through no breach of these Terms.

LUMINA AI LLC may process personal information in connection with the provision of its Services. Personal data will be handled in accordance with applicable data protection and privacy laws and the applicable LUMINA AI LLC Privacy Policy. Customers are responsible for ensuring that personal data submitted through websites, applications, AI agents, or other systems they operate is collected and processed lawfully and that appropriate notices and consents are provided where required.

Customers may not use the Services to violate applicable laws or regulations, infringe intellectual property or privacy rights, distribute malicious software, conduct fraud, facilitate unauthorized access, abuse third-party systems, or engage in activities that could reasonably harm LUMINA AI LLC, its infrastructure, service providers, or other users. LUMINA AI LLC may suspend or terminate access to Services where reasonably necessary to prevent abuse, security threats, unlawful activity, or material violations of these Terms.

LUMINA AI LLC will make reasonable efforts to keep its Services available and operational but does not guarantee uninterrupted or error-free availability. Services may occasionally be unavailable due to maintenance, upgrades, technical issues, security incidents, third-party failures, or circumstances beyond our reasonable control. LUMINA AI LLC may modify, update, replace, or discontinue features or components of its Services where reasonably necessary for security, technical, legal, or business reasons.

Except where expressly stated in a written agreement or required by applicable law, the Services are provided on an 'as available' and 'as is' basis. LUMINA AI LLC does not guarantee that a Service will be uninterrupted, completely error-free, compatible with every third-party system, or suitable for every particular business purpose. For custom development projects, LUMINA AI LLC will use reasonable professional efforts to deliver the agreed Services according to the applicable project requirements.

To the maximum extent permitted by applicable law, LUMINA AI LLC will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, business opportunities, goodwill, data, or anticipated savings arising from or related to the Services. To the maximum extent permitted by applicable law, LUMINA AI LLC's total aggregate liability arising out of or relating to a particular Service or agreement will not exceed the total amount actually paid by the customer to LUMINA AI LLC for that Service during the twelve months preceding the event giving rise to the claim. These limitations do not exclude or limit liability where such exclusion or limitation is prohibited by applicable law.

To the extent permitted by applicable law, customers agree to indemnify and hold harmless LUMINA AI LLC and its officers, employees, contractors, and service providers from claims, losses, liabilities, damages, and reasonable costs arising from the customer's unlawful use of the Services, violation of these Terms, infringement of third-party rights, or content supplied by the customer.

LUMINA AI LLC may suspend or terminate access to a Service if a customer materially breaches these Terms, fails to pay amounts due, uses the Service unlawfully, creates a security or operational risk, or otherwise materially abuses the Service. Customers may stop using a Service or cancel a subscription according to the applicable cancellation procedure. Termination does not affect rights or obligations that accrued before termination or provisions that by their nature are intended to survive termination.

LUMINA AI LLC will not be responsible for delays or failures caused by events beyond its reasonable control, including natural disasters, war, civil unrest, government actions, power or internet failures, telecommunications failures, cyberattacks, third-party service outages, labor disputes, or other events that could not reasonably have been prevented or avoided.

LUMINA AI LLC may update these Terms from time to time to reflect changes to its Services, business practices, technology, or legal requirements. Updated Terms will be published on the applicable website or otherwise communicated to customers where appropriate. Continued use of the Services after the effective date of updated Terms constitutes acceptance of the updated Terms, except where applicable law requires a different form of acceptance.

These Terms are governed by and interpreted in accordance with the laws of the Republic of Georgia, without regard to conflict-of-law principles. Any dispute arising out of or relating to these Terms or the Services will be subject to the jurisdiction of the competent courts of the Republic of Georgia, unless mandatory applicable law provides otherwise.

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the minimum extent necessary to make it enforceable, and the remaining provisions will remain in full force and effect.

These Terms, together with any applicable proposal, quotation, project agreement, subscription terms, invoice, order, Privacy Policy, or other written agreement between LUMINA AI LLC and the customer, constitute the agreement governing the relevant Services. If there is a conflict between these Terms and a specific written project agreement, the specific project agreement will control with respect to that project to the extent of the conflict.

For questions regarding these Terms, Services, projects, or other legal matters, please contact LUMINA AI LLC using the contact information provided on https://lumina-ai.co/. LUMINA AI LLC Republic of Georgia Website: https://lumina-ai.co/